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Customer Service Using AI and IA Technology by James Ramey is CEO of DeviceBits

Customer service is one the most important aspects of a company because without satisfied customers there would be no business. But keeping customers content can be challenging at times. With the help of customer service hotlines and the internet brands have been able to meet their loyal customers’ needs but now there is new technology that allows businesses to go above and beyond to make their customer’s happy. How AI and IA Improve Customer Service Both AI and IA...

How the AirPod Era Could Change Retail Marketing – By Sylvain Bellaïche, CEO of Digital Social Retail

Apple’s iPhone 7, unveiled in September 2016, included a big surprise: no headphone jack. Rather, iPhone 7 users can wear innovative wireless headphones—called AirPods, which were created by Apple—that connect to the phone via Bluetooth Low Energy (BLE) technology. One group that ought to write thank-you notes to Apple for the switch is retailers interested in marketing to their customers using beacons. The reason? AirPods offer a powerful reason for iPhone users to...

Diebold Nixdorf Establishes Strategic Partnership with Datema Retail Expanding its Mobile Self-Scanning Portfolio

UTRECHT, Netherlands and SOLNA, Sweden – March 23, 2017 – Diebold Nixdorf has formed a strategic partnership with Swedish software company, Datema Retail for mobile self-scanning solutions as part of its strategy to drive connected commerce in the retail market. With the mobile self-scanning solutions of Datema Retail, Diebold Nixdorf is adding a key component to its TPiSHOP self-scanning software solution that enables an enhanced personalized shopping...

Maritz Motivation Solutions Introduces Decision Sciences to Consumer Brand Loyalty

Decision Sciences combines data analytics with behavioral science and machine learning. LOUIS, MO., March 22, 2017 – Maritz Motivation Solutions, a leading provider of loyalty programs to major companies and brands, has introduced decision sciences to the loyalty space, providing marketers with next generation insights to predict consumer behavior.  Decision sciences combines traditional data analytics with behavioral science to uncover leading indicators so marketers can...

Agile is Fragile – Part 3 – By The POSophist

Previously, I have exposed some significant drawbacks to the agile development process that include a lack of planning, internal QC testing, minimal documentation, the false perception of accepting changes from the stakeholders with a smile late in the process. The most critical issue with agile is perhaps philosophical. Historically, many movements that prescribe to a “Manifesto” have demonstrated that such group fervor centered solely on core principles can lead to...

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