DCI to connect its customers with ENACOMM for implementation of AI, voice-based banking and intelligent IVR
TULSA, OK – May 29, 2018 – Community financial institutions will soon be on the leading edge of customer experience modernization, thanks to artificial intelligence (AI)-based conversational banking being implemented via a partnership announced today between ENACOMM and Data Center Inc. (DCI). ENACOMM is a fintech company that equips banks, credit unions and credit card companies with solutions for improving the customer experience (CX), fighting financial fraud, and increasing operational efficiency. DCI is the privately-owned developer of iCore360® core banking software and related technologies that serves over 350 financial institutions throughout the United States.
Conversational banking allows bank customers and credit union members to use the sound of their voice and devices ranging from smartphones to digital assistants, such as Amazon Alexa and Google Home, to conduct almost any financial transaction. Through the combination of big data and artificial intelligence, the everyday consumer banking experience significantly improves over time, as conversational banking technology learns from each session, becoming smarter and more efficient.
“DCI always keeps an eye on the horizon in terms of new innovations, so we can help our customers gain a competitive advantage through technology,” said John Jones, CEO at DCI. “ENACOMM’s conversational banking solution meets the needs of financial institutions and the expectations of today’s consumers, even tech-savvy millennials.”
By fusing banking intelligence and workflow automation, AI-based conversational banking significantly reduces operational expenditures, while creating a smooth, modern banking experience. Bank customers and credit union members can securely access their financial information in real-time and conduct almost any financial transaction, review transactions, and retrieve information about their checking and savings accounts, using a digital assistant and the sound of their voice.
“Again and again, DCI has demonstrated that it’s a trailblazer in the world of banking technology, and its offerings are integral to modern, omnichannel customer service,” commented Michael Boukadakis, CEO of ENACOMM. “We’re honored to join forces and together transform the consumer experience of bank customers and credit union members across the United States. Research shows people are ready and waiting to conveniently and securely take control of their finances using their favorite digital devices and their voices.”
Per Pew Research, nearly half (46%) of Americans already use digital voice assistants and, according to a study released by Mastercard and Mercator, two out of three adults in the U.S. are comfortable interacting with banks, retailers and other companies using natural language technology.
The ENACOMM-DCI partnership involves two reseller agreements, which will allow the companies to offer one another’s technology to their respective financial institution customers. The new relationship creates a pipeline for delivering their integrated, next-generation technology, including DCI’s eBanking and ENACOMM’s conversational banking, to hundreds of community banks and credit unions in the United States.